FAQ
Welcome to the Frequently Asked Questions page for NeuroCycle Care. Below you’ll find answers to the most common questions about our products, orders, shipping, and wellness supplements.
What does NeuroCycle Care sell?
NeuroCycle Care specializes in health and wellness supplements designed to support everyday vitality, balance, and overall wellness.
Our core product collections include:
* GPL1 Nutritional Support Complex (metabolism & appetite support)
* Cortisol Rhythm Balancer (stress & relaxation support)
* Postbiotic Gut Barrier (digestive & gut health support)
* NAD+ Cellular Energy (energy, cognition & healthy aging support)
Are your supplements safe to use?
Our supplements are made with carefully selected wellness ingredients and are intended for general use by healthy adults.
However, you should always consult a healthcare professional before using any supplement, especially if you:
* Are pregnant or nursing
* Have a medical condition
* Take prescription medications
* Have known allergies or sensitivities
Are your products FDA approved?
Our products are not FDA approved.
Like most dietary supplements in the United States, they are not intended to diagnose, treat, cure, or prevent any disease. The FDA does not approve dietary supplements, but it does regulate manufacturing standards.
How long does shipping take?
Typical delivery times are:
* Standard Shipping: 3–7 business days
* Expedited Shipping: 2–4 business days
* Priority Shipping: 1–3 business days
Processing time is usually 1–3 business days before shipment.
Delays may occur due to holidays, carrier issues, or high demand.
Do you ship internationally?
Currently, NeuroCycle Care primarily ships within the United States.
International availability may vary depending on local regulations regarding dietary supplements.
Can I track my order?
Yes. Once your order ships, you will receive an email with:
* Tracking number
* Carrier information
* Delivery updates
Tracking may take 24–48 hours to update after shipment.
Can I return my order?
Yes, but only under specific conditions.
We accept returns if:
* The item is unopened
* The product is unused
* The return is requested within 30 days of delivery
* The item arrived damaged or incorrect
Opened or used supplements cannot be returned due to health and safety reasons.
What should I do if my order arrives damaged?
If your order arrives damaged:
1. Contact us within 7 days of delivery
2. Provide your order number
3. Send clear photos of the product and packaging
We may offer a replacement, refund, or store credit depending on the situation.
Do you offer subscriptions?
If subscription options are available at checkout, you can:
* Automatically receive products on a recurring schedule
* Cancel or modify subscriptions before the next billing cycle
Already processed subscription orders may not be refundable.
Can I change or cancel my order?
Orders can only be changed or canceled if they have not yet been processed or shipped.
Once an order is fulfilled, it cannot be modified.
What is NAD+ and why is it important?
NAD+ (Nicotinamide Adenine Dinucleotide) is a naturally occurring compound in the body that plays a role in energy production and cellular function.
Our NAD+ Cellular Energy formulas are designed to support:
* Energy levels
* Mental clarity
* Healthy aging support
* Overall vitality
Do your products help with weight loss?
Our products are not designed or marketed as weight loss medications.
However, some formulas may support general wellness factors related to:
* Energy levels
* Metabolism support
* Healthy lifestyle habits
Results vary from person to person.
How should I take your supplements?
Always follow the instructions on the product label.
If you are unsure, consult a healthcare professional before use.
Are your supplements vegan or vegetarian?
Some products may be suitable for vegan or vegetarian diets, but ingredients vary by formula.
Please check each product label or contact support for specific dietary information.
How can I contact customer support?
You can reach us anytime:
NeuroCycle Care Customer Support
Email: support@neurocyclecare.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
16. Do you guarantee results?
No. Individual results vary depending on lifestyle, diet, and personal health conditions.
Our supplements are designed to support wellness, not to guarantee specific outcomes.