Shipping policy

Effective Date: May 18, 2026

Thank you for shopping with NeuroCycle Care. We are committed to providing reliable and efficient shipping services for all health and wellness supplement orders.

Please review our Shipping Policy carefully before placing an order.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are processed Monday through Friday, excluding:

  • Federal holidays

  • Major U.S. holidays

  • Weekend closures

Orders placed after business hours, on weekends, or holidays will begin processing on the next business day.

During periods of high order volume, processing times may be slightly delayed.

2. Shipping Locations

NeuroCycle Care currently ships within:

  • The United States

  • U.S. territories (where available)

At this time, international shipping may be limited or unavailable depending on local import regulations for dietary supplements.

Customers are responsible for ensuring products are permitted in their delivery jurisdiction.

3. Shipping Methods & Delivery Times

Estimated delivery times vary depending on the selected shipping method and destination.

Typical delivery estimates:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

  • Priority Shipping: 1–3 business days

Delivery estimates are not guaranteed and may be affected by:

  • Weather conditions

  • Carrier delays

  • Customs inspections

  • High seasonal demand

  • Incorrect shipping information

4. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Shipping destination

  • Package weight

  • Selected shipping speed

Occasionally, NeuroCycle Care may offer:

  • Free shipping promotions

  • Discounted shipping rates

  • Limited-time delivery offers

Promotional shipping offers are subject to change without notice.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing:

  • Tracking information

  • Carrier details

  • Estimated delivery updates

Tracking updates may take up to 24–48 hours to appear after shipment.

6. Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout.

NeuroCycle Care is not responsible for:

  • Delays caused by incorrect addresses

  • Lost packages due to customer address errors

  • Orders delivered to the wrong address entered by the customer

If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.

7. Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery responsibility may pass to the carrier.

NeuroCycle Care is not liable for:

  • Lost or stolen packages marked as delivered

  • Shipping carrier delays

  • Delivery issues outside our control

If your package is lost or significantly delayed, please contact the shipping carrier first. You may also contact our support team for assistance.

8. Damaged Shipments

If your order arrives damaged:

  1. Contact us within 7 days of delivery

  2. Provide your order number

  3. Include clear photos of:

    • The damaged item

    • Packaging materials

    • Shipping label

We will review the issue and may offer a replacement, store credit, or refund when appropriate.

9. Subscription Orders (If Applicable)

Customers enrolled in subscription services are responsible for:

  • Maintaining accurate shipping information

  • Updating payment details

  • Managing shipment schedules before billing dates

Subscription orders already processed or shipped may not be modified or canceled.

10. Health & Product Disclaimer

Products sold by NeuroCycle Care, including:

  • GPL1 Nutritional Support Complex

  • Cortisol Rhythm Balancer

  • Postbiotic Gut Barrier

  • NAD+ Cellular Energy

are intended for general wellness support only and are not intended to diagnose, treat, cure, or prevent any disease.

Customers should consult a licensed healthcare professional before using dietary supplements.

11. Contact Information

For shipping questions or delivery assistance, please contact:

NeuroCycle Care Customer Support
Email: support@neurocyclecare.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

NeuroCycle Care reserves the right to update or modify this Shipping Policy at any time without prior notice.